FAQs

Do you have size charts for your items? What is sizing like? 

 

Sizing is generally true to size. Rompers tend to run a little on the larger side.

How long will my items take to arrive?

Current turnaround times can be found on the banner at the top of the website or on your order confirmation email.

Sometimes we incur very busy periods and at these times dispatch times may be longer. This will be announced on our social media channels.

Once your item is ready it will be dispatched. From there the usual postal times are 1-5 days within the UK and anywhere up to 28 days for international orders (although orders usually arrive within 10-14 days).

Please be aware that once items are mailed mailing times are out of ourcontrol. 

If you have any questions at any time please email us at help@claybearofficial.com

What is the sizing of your products like?

Most of our items are true to size. We always advise that you choose the size in which you would pick when shopping on the high street.

Will your items shrink or fade?

We only pick the very best fabrics and make sure they are the best quality. This being said in any clothing a small amount of shrinkage with the first wash is normal. This should not be very noticeable but please bear in mind.

Due to the dying processes you may find dark colours fade quicker than light. This is completely normal and to be expected.

How can I make my clothing last as long as possible?

The best way to keep your clothes looking lovely is not to let the children wear them. Okay, so that's not really an option so what can we do instead?

Always wash your items at 30° C and hang to dry. Tumble drying will cause shrinkage so we strongly advise against. Please iron on a low to medium heat.

Never iron any of our minky blankets.

Can you customise items to fit my child?

Most of our items are ready to ship meaning no changes to size can be made.

How can I contact you? 
Please contact us via email at help@claybearofficial.com or on any of our social media channels.