Koala Soft Shell Puddlesuit

Current turnaround times can be found on the home page or your confirmation email.

All UK standard shipping is free on orders over £50.

UK shipping usually takes between 1-3 working days once shipped. International shipping may take anything up to 28 days so please take this into account when ordering. 

Same Day Shipping 

• Orders placed before 1pm on any given day will be shipped the same working day.
• Orders placed on Saturday and Sunday will be shipped on Monday. Bank Holidays are treated the same as weekends and therefore your parcel will be sent on the next working day.
• We do not guarantee next day delivery. Delays can occur with couriers. We simply guarantee your order will be shipped on the next working day.
• Exclusion zones - N. Ireland, Scottish Highlands - FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50. Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Shopping in the US?

Our Fedex Express Shipping is fully tracked and should arrive with you within 1-3 working days however we do say 3-5 working days to be safe. This service is incredibly quick and we are proud to offer it.

Get free US Fedex Express Shipping when spending over $100

There are no customs or import fees to be paid by yourself.

Terms and Conditions

Please note that any international customs and import duties are the customers responsibility. Since Brexit there is a strong possibility that out customers in Europe will incur customs fees.

Please be aware that any parcel returned to us due to customer error will incur a redelivery fee to resend your order to you.

For return and refund policy please find information in our return policy. Please note all imperfection items are non returnable and non refundable.

Please note that any points used on this order will not be refunded. Please ensure you are happy to continue before returning the item.

Please note that if you are returning an item purchased as part of a deal, this may invalidate the offer used. For example, if returning on item as part of a BOGOF order the item returned will be classed as the 'free item' and no refund will be provided. For a full refund you must return ALL parts of your deal.