T&C's, Shipping, Returns

The current turnaround time for order dispatch is 3 to 5 working days. Once your order has been shipped an email will be sent with your tracking information.

Please note that pre order items are on a 6 to 8 week turnaround. Please only purchase non pre order items in the same order as your pre order if you are happy to wait for these to be shipped altogether.

All UK standard shipping is free on orders over £50.

UK shipping usually takes between 1-3 working days once shipped. International shipping may take anything up to 28 days so please take this into account when ordering. 

Please note that we use both Royal Mail and DHL/DPD for our shipping services. All large items including but not limited to Luxe bags and changing mats are sent via DHL/DPD due to the size of these items.

Same Day Dispatch

• Orders placed before 1pm on any given day will be shipped the same working day.
• Orders placed on Saturday and Sunday will be shipped on Monday. Bank Holidays are treated the same as weekends and therefore your parcel will be sent on the next working day.
• We do not guarantee next day delivery. Delays can occur with couriers. We simply guarantee your order will be shipped on the next working day.

 Collections

• All collections must be collected within 14 days of your 'ready to pickup' email being sent.
• Any collections not collected within 14 days will be cancelled.
• If you have any issues with pickup dates and times please pop an email to help@claybearofficial.com where we will assist

Terms and Conditions

Please note that any international customs and import duties are the customers responsibility. Since Brexit there is a strong possibility that out customers in Europe will incur customs fees.

Please be aware that any parcel returned to us due to customer error will incur a redelivery fee to resend your order to you.

For return and refund policy please find information in our return policy. Please note all imperfection items are non returnable and non refundable.

Please be aware all warehouse sale mystery boxes are non returnable and non refundable.

Returns postage is at the customers cost

Please note that if you are returning an item purchased as part of a deal, this may invalidate the offer used. For example, if returning on item as part of a BOGOF order the item returned will be classed as the 'free item' and no refund will be provided. For a full refund you must return ALL parts of your deal. When purchasing as part of a 3 for 2 offer the 'free item' MUST be returned alongside the item you are choosing to return. 

Due to the nature of our handmade items, the printing can vary from batch to batch, this is across all products.

All mystery/let us pick bundles are only returnable as a bundle ONLY. We keep a record of what was included in each individual bundle and a refund will only be provided if the entire bundle is received back to us.

Loyalty Programme

Your loyalty programme rewards your for spending money with us! We get rewarded, you get rewarded!

Please note

• When returning an item you have used points to pay for you WILL NOT be refunded the points. Please be aware of this before using points to pay for any item.
• If using points to pay for an item and then returning you will not get the monetary value for the points returned. e.g. you buy a £10 item and use £3 points and £7 cash. When returning you will be refunded £7 and will not be refunded the £3 in points or cash.
• If purchasing more than one item in an order using points to part pay the points may be spread across all items. If returning one product you may lose points/money on this refund. e.g. You buy 5 items and use £10 of points towards these items. If you return one of the 5 items you will be refunded the cash amount minus £2 (the money value of £10 points split between the 5 items)
• Points expire after 1 calendar year

If you have any questions regarding using points to pay for an order/returns please email prior to ordering so we can answer your question.

Your statutory rights are not affected