The current turnaround time for order dispatch is 3 to 5 working days. Once your order has been shipped an email will be sent with your tracking information.
Please note that pre order items are on a 6 to 8 week turnaround. Please only purchase non pre order items in the same order as your pre order if you are happy to wait for these to be shipped altogether.
All UK standard shipping is free on orders over £50.
UK shipping usually takes between 1-3 working days once shipped. International shipping may take anything up to 28 days so please take this into account when ordering.
Please note that we use both Royal Mail and DHL/DPD for our shipping services. All large items including but not limited to Luxe bags and changing mats are sent via DHL/DPD due to the size of these items.
Same Day Dispatch
Terms and Conditions
Please note that any international customs and import duties are the customers responsibility. Since Brexit there is a strong possibility that out customers in Europe will incur customs fees.
Please be aware that any parcel returned to us due to customer error will incur a redelivery fee to resend your order to you.
For return and refund policy please find information in our return policy. Please note all imperfection items are non returnable and non refundable.
Please be aware all warehouse sale mystery boxes are non returnable and non refundable.
Returns postage is at the customers cost
Please note that if you are returning an item purchased as part of a deal, this may invalidate the offer used. For example, if returning on item as part of a BOGOF order the item returned will be classed as the 'free item' and no refund will be provided. For a full refund you must return ALL parts of your deal. When purchasing as part of a 3 for 2 offer the 'free item' MUST be returned alongside the item you are choosing to return.
Due to the nature of our handmade items, the printing can vary from batch to batch, this is across all products.
All mystery/let us pick bundles are only returnable as a bundle ONLY. We keep a record of what was included in each individual bundle and a refund will only be provided if the entire bundle is received back to us.
Your loyalty programme rewards your for spending money with us! We get rewarded, you get rewarded!
If you have any questions regarding using points to pay for an order/returns please email prior to ordering so we can answer your question.
Your statutory rights are not affected
We will notify you on events like Low stock, Restock, Price drop or general reminders so that you don’t miss the deal