Terms and Conditions

Current turnaround time is currently up 1-3 working days, this can also be found on your confirmation email.

All UK standard shipping is free on orders over £50.

UK shipping usually takes between 1-3 working days once shipped. International shipping may take anything up to 28 days so please take this into account when ordering. 

Please note that we use both Royal Mail and DHL/DPD for our shipping services. All large items including but not limited to Luxe bags and changing mats are sent via DHL/DPD due to the size of these items.

Same Day Shipping  - currently not available

• Orders placed before 1pm on any given day will be shipped the same working day.
• Orders placed on Saturday and Sunday will be shipped on Monday. Bank Holidays are treated the same as weekends and therefore your parcel will be sent on the next working day.
• We do not guarantee next day delivery. Delays can occur with couriers. We simply guarantee your order will be shipped on the next working day.
• Exclusion zones - N. Ireland, Scottish Highlands - FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50. Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Terms and Conditions

Please note that any international customs and import duties are the customers responsibility. Since Brexit there is a strong possibility that out customers in Europe will incur customs fees.

Please be aware that any parcel returned to us due to customer error will incur a redelivery fee to resend your order to you.

For return and refund policy please find information in our return policy. Please note all imperfection items are non returnable and non refundable.

Returns postage is at the customers cost

Please note that if you are returning an item purchased as part of a deal, this may invalidate the offer used. For example, if returning on item as part of a BOGOF order the item returned will be classed as the 'free item' and no refund will be provided. For a full refund you must return ALL parts of your deal. When purchasing as part of a 3 for 2 offer the 'free item' MUST be returned alongside the item you are choosing to return. 

All mystery/let us pick bundles are only returnable as a bundle ONLY. We keep a record of what was included in each individual bundle and a refund will only be provided if the entire bundle is received back to us.